Terms of service

TERMS OF SERVICE

THIS TERMS OF SERVICE AGREEMENT (“AGREEMENT”) CONTAINS IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. BY PLACING AN ORDER FOR PRODUCTS ON THIS WEBSITE, YOU AGREE TO BE BOUND BY THIS AGREEMENT. PLEASE READ IT CAREFULLY.

BY ORDERING OR OBTAINING PRODUCTS FROM THIS WEBSITE, YOU CONFIRM THAT:

  • (A) YOU ACCEPT AND AGREE TO THESE TERMS;

  • (B) YOU ARE AT LEAST 18 YEARS OLD OR OTHERWISE OF LEGAL AGE TO ENTER INTO A BINDING CONTRACT WITH WELLNESS VENTURES LLC (THE EXCLUSIVE DISTRIBUTOR OF FOEN IN THE UNITED STATES); AND

  • (C) YOU ARE NOT BARRED FROM USING THIS WEBSITE OR PURCHASING PRODUCTS UNDER ANY APPLICABLE LAW.

If you do not agree to all of the terms and conditions set forth in this Agreement, you must not access the Website or purchase any products.

1. Scope and Changes to These Terms

These Terms govern your purchase and sale of products and services via www.foensupplements.com (the “Website”). WELLNESS VENTURES LLC, doing business in connection with the FOEN brand (“FOEN,” "Foen" “we,” “us,” or “our”), reserves the right to update, modify, or replace any portion of these Terms at any time, in our sole discretion and without prior individual notice.

The most current version of these Terms will always be posted on the Website. You should review these Terms each time you place an order. Your continued use of the Website or purchase of products after any such changes are posted constitutes your acceptance of the revised Terms.

These Terms supplement, and are incorporated by reference into, our Website Terms of Use. You should also carefully review our Privacy Policy and any other applicable FOEN policies before placing an order, including without limitation the FOEN Shipping Policy, FOEN Returns Policy, FOEN Subscription Policy, FOEN Customer Service Policy, and FOEN Refer a Friend Policy (collectively, our “Policies”). Our Policies are available on the Website and are hereby incorporated into this Agreement by reference.

2. Order Placement; Acceptance; Non‑Commercial Use

2.1 Placing Orders and Contract Formation

When you place an order through the Website, you are making an offer to purchase the products listed in your order in accordance with these Terms. All orders are subject to our review and acceptance. We are not obligated to accept your order and may reject or cancel any order in our sole discretion, including after a confirmation has been issued, if we have not yet shipped the products.

After you submit your order, we will typically send an email acknowledging receipt of your order, including an order number and a summary of the items requested. This acknowledgement is for informational purposes only and does not by itself signify our acceptance of your order or create a contract. A binding contract for the sale of products is formed only when we send you an order confirmation email indicating that your order has been accepted and is being processed for shipment.

FOEN may request additional information from you if needed to verify your identity or complete your order. We may cancel or limit any order if you fail to provide the requested information or if we suspect fraud, abuse, or other unauthorized or unlawful activity.

All orders are subject to product availability. If a product you ordered is unavailable, we will, when reasonably possible, notify you and may, at our option, offer a substitute of comparable quality and value or issue a refund.

2.2 Payment as Condition of Acceptance

You must provide an approved method of payment at the time you place your order. Payment must be successfully authorized and captured by FOEN before your order will be accepted and processed. If your payment is not received or is declined, your order will not be processed and no contract will be formed.

2.3 Personal and Non‑Commercial Use

Products purchased from the Website are intended solely for your personal, non‑commercial use. You may not purchase products for the purpose of resale, export (except as permitted by applicable law), or any commercial distribution without our prior written authorization. We reserve the right to refuse, cancel, or limit orders that we believe, in our judgment, are being placed with the intent to resell, redistribute, or misuse the products.

If we determine that you are purchasing products for improper or illegal purposes, or are otherwise misusing the Website or products, we may immediately cancel your orders, suspend or terminate your user account, and pursue any other remedies available to us under applicable law. If we reasonably suspect fraudulent activity (for example, use of stolen payment credentials), we may report such activity to law‑enforcement authorities.

You are solely responsible for understanding and complying with all applicable local, state, federal, and international laws related to the possession, use, and sale of any products you purchase from the Website. By placing an order, you represent and warrant that your purchase and use of the products will be lawful in all applicable jurisdictions.

3. Subscriptions and Auto‑Renewal

3.1 Subscription Program

FOEN may offer certain products through recurring subscription programs (each, a “Subscription”). When you enroll in a Subscription, you authorize FOEN to automatically process and ship orders for the enrolled product(s) at the frequency you select (e.g., approximately every 30 days or another cadence you choose) and to charge the payment method you provide for each recurring shipment (each such period, a “Billing Period”).

By placing a Subscription order, you acknowledge and agree that your Subscription will continue and renew automatically until canceled, and that you accept the terms of our Subscription offering and the FOEN Subscription Policy.

3.2 Subscription Billing and Price Changes

The amount you are charged for each Subscription shipment will be the price of the product(s) in effect at the time each order is processed, plus applicable taxes, shipping and handling, and any other applicable fees. We may change the pricing or other terms of your Subscription from time to time, in our discretion, to the extent permitted by law. If we do so, we will provide notice on the Website or by email in advance, and your continued participation in the Subscription after such changes become effective will constitute your acceptance of the updated terms.

3.3 Updating Billing Information

You agree to keep your billing and contact information accurate and current throughout the duration of your Subscription, including updating any changes to your billing address, payment card number, or payment card expiration date. You must promptly notify us if your payment method is canceled or no longer valid. You may update your billing details via your customer account portal or by contacting our customer service team.

If we are unable to process a Subscription charge to your payment method, we may (but are not obligated to) attempt to re‑process the charge and/or contact you to update your payment information. We reserve the right to suspend or cancel your Subscription if payment cannot be collected.

3.4 Canceling a Subscription

You may cancel your Subscription at any time. To avoid being charged for the next Billing Period, you must submit your cancellation request on or before the last day of your then‑current Billing Period. Cancellation requests received after that date may not take effect until the following Billing Period.

To cancel, contact our customer support team at infowellnessventures@gmail.com or use any cancellation mechanism provided in your customer account, if available. Once effective, your cancellation will stop future automatic renewals. Cancellation does not retroactively refund Subscription orders that have already been processed or shipped, except as otherwise required by applicable law or as permitted under the FOEN Returns Policy.

4. Prices, Taxes, and Payment Terms

4.1 Product Pricing and Errors

All prices for products are shown on the Website and are subject to change without notice. We reserve the right to revise prices, correct errors in pricing or product information, and modify or discontinue products at any time. We use reasonable efforts to ensure that pricing and product information on the Website is accurate, but errors may occur.

If we discover an error in the price or description of a product you ordered, we will, at our option, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. If your payment has already been charged and your order is canceled due to a pricing error, we will promptly issue a refund in the amount of the charge.

The availability of any product on the Website at a given time does not guarantee that the same product will be available at a future time.

4.2 Taxes; Shipping and Handling

Displayed product prices do not include shipping, handling, or applicable taxes unless expressly stated otherwise. Any such amounts will be calculated and displayed to you at checkout based on your delivery address and chosen shipping option.

FOEN is required to collect sales tax in certain U.S. states in accordance with state and local laws. Whether sales tax applies to your order depends on various factors, including the type of product, your shipping destination, and any applicable exemptions. Some jurisdictions require that shipping and handling charges be included in the taxable amount, while others do not. We follow the tax rules and guidance of each jurisdiction as required.

Your final order total on the checkout page will show the applicable taxes, shipping, and handling charges for your purchase.

4.3 Payment Authorization and Representations

You must provide a valid payment method (such as a credit or debit card or another accepted payment service) to complete your purchase. By submitting payment information to us, you represent and warrant that:

  • The payment information you provide is true, accurate, and complete.

  • You are duly authorized to use the payment method provided.

  • Charges incurred by you will be honored by your payment provider.

  • You agree to pay all charges incurred by you, including any applicable taxes, at the prices in effect when the charges are incurred.

We may use third‑party payment processors to facilitate transactions. Your use of such services may be subject to additional terms and privacy policies of those third parties.

5. Shipping, Delivery, Title, and Risk of Loss

5.1 Shipping and Delivery

Shipping methods, options, timing estimates, and associated fees are described in the FOEN Shipping Policy and/or on the applicable product pages or checkout screens. We generally use commercially reasonable efforts to process and ship orders within the estimated timeframes, but such timeframes are estimates only and are not guaranteed.

By placing an order, you acknowledge that shipping and delivery dates may be affected by factors beyond our control, including carrier delays, weather, supply disruptions, customs clearance (in the case of international shipments), and other unforeseen events. Time is not of the essence with respect to deliveries under these Terms.

If your order is significantly delayed beyond the originally estimated delivery window, we will use reasonable efforts to notify you. If an item is unavailable or substantially delayed (for example, for longer than 30 days after your order date, where no alternate date has been provided), we may cancel the affected portion of your order and issue a refund for the amount paid for those products.

5.2 Title and Risk of Loss

All products are shipped FOB (Freight On Board) our fulfillment center or supplier unless otherwise stated. Title to and risk of loss for the products pass to you upon our delivery of the products to the carrier or shipping provider. Once the products are in the carrier’s possession, you bear the risk of loss or damage during transit, and any claims for loss, damage, or delivery issues should generally be made directly with the carrier, subject to any assistance we may provide at our discretion.

5.3 International Shipments

Where we choose to offer international shipping, you are responsible for complying with all import laws and regulations of the destination country and for paying all customs duties, taxes, and other related fees. Some countries may require additional documentation or prohibit the import of certain ingredients or products.

We cannot guarantee that products will clear customs or be delivered in countries where regulations restrict the import of dietary supplements. If customs or regulatory authorities refuse delivery or seize the shipment, you are responsible for any resulting loss, unless otherwise required by applicable law. If you have questions about international delivery or documentation, please contact our customer service team.

6. Returns, Refunds, and Satisfaction Guarantee

Please review the FOEN Returns Policy for detailed information regarding eligibility, procedures, and timeframes for returns and refunds. In the event of any conflict between these Terms and the FOEN Returns Policy, the FOEN Returns Policy will govern with respect to returns and refunds.

6.1 45‑Day Satisfaction Guarantee (First‑Time Purchases)

For first‑time purchases of FOEN products, we offer a 45‑day satisfaction guarantee. If you are trying a FOEN product for the first time and are not satisfied for any reason, you may request a refund for that initial purchase within 45 days from the date of your order.

To initiate a satisfaction guarantee return, you must email us at infowellnessventures@gmail.com and include:

  • Your full name

  • Your order number

  • Date of purchase

  • Your mailing address

  • A brief explanation of the issue (optional but helpful)

We will respond with instructions, including the address to which you must send the product. You must return the product (including opened containers, if allowed under the FOEN Returns Policy) for your refund to be processed, unless otherwise required by law.

Unless expressly stated otherwise on a product page or in the FOEN Returns Policy:

  • The 45‑day satisfaction guarantee applies only to your first order of a particular product per customer/household.

  • Subsequent purchases or Subscription renewals of the same product are not covered by the satisfaction guarantee.

  • Original shipping charges are not refundable, except as required by applicable law.

Once we receive your returned product and verify eligibility, we will process your refund, typically within approximately three (3) weeks. Refunds will generally be issued to the original form of payment unless otherwise required by law or agreed by us.

6.2 Damaged, Defective, or Incorrect Items

If you receive a product that is damaged in transit, defective, or not what you ordered, please contact our customer service team as soon as reasonably possible after delivery. We may ask for photos or other documentation to help us assess the issue. Subject to the FOEN Returns Policy and applicable law, we will either replace the product, provide a suitable substitute, or issue a refund.

7. Product Information; Representations and Testimonials

FOEN may update, modify, or discontinue products, packaging, ingredient formulations, marketing claims, and other content or messaging on the Website at any time. We attempt to describe and depict our products as accurately as possible, including product images, ingredients, and packaging. However, minor variations may occur, and we do not guarantee that product descriptions, images, or other content on the Website are error‑free, complete, current, or perfectly representative of the product you receive.

If a product you receive materially differs from its description on the Website, your exclusive remedy is to return the product in accordance with the FOEN Returns Policy.

Any testimonials, reviews, or endorsements appearing on the Website or in our marketing materials reflect the personal experiences and opinions of the individuals providing them. Results vary and are not guaranteed. Such statements are not medical claims, are not intended to represent typical results, and do not constitute professional or medical advice.

8. Health Information and FDA Disclaimer

FOEN products are dietary supplements intended to support general wellness. They are not pharmaceutical drugs, medical devices, or treatments.

All content on the Website, including any information, suggestions, text, graphics, or other materials, is provided for general informational purposes only. Nothing on the Website is intended to:

  • Provide medical, diagnostic, or treatment advice;

  • Replace the relationship between you and your healthcare provider; or

  • Be relied upon for the diagnosis or treatment of any medical condition.

Always consult your physician or another qualified healthcare professional before:

  • Starting any new dietary supplement;

  • Modifying your diet;

  • Beginning a new exercise or wellness program; or

  • Using FOEN products if you are pregnant, nursing, taking any medications, preparing for surgery, have any known or suspected medical condition, or are otherwise under medical supervision.

FDA Disclaimer: The statements made about FOEN products, whether on the Website or in our Marketing Materials and Packaging, have not been evaluated by the U.S. Food and Drug Administration (“FDA”). FOEN products are not intended to diagnose, treat, cure, or prevent any disease.

You should carefully read and follow all product labels, warnings, and directions for use. If you experience any adverse reaction or have concerns regarding your health, discontinue use and contact a healthcare professional immediately.

9. Intellectual Property; Trademarks; DMCA

9.1 Ownership of Intellectual Property

All content and materials on or provided through the Website, including but not limited to product formulas, text, graphics, logos, icons, images, audio clips, video, software, and the compilation and arrangement thereof, are owned by WELLNESS VENTURES LLC, their affiliates, or their respective licensors, and are protected by copyright, trademark, patent, trade secret, and other applicable intellectual property laws.

Your purchase of a product or access to the Website does not grant you any ownership interest in any intellectual property rights associated with FOEN products, the FOEN brand, or the Website. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Website except as explicitly permitted in our Website Terms of Use or with our prior written consent.

9.2 Trademarks

FOEN is a trademark owned by MUNICH FOOD ART and WELLNESS VENTURES LLC. All related names, logos, product and service names, designs, and slogans are trademarks or service marks of MUNICH FOOD ART, WELLNESS VENTURES LLC, or their licensors. All other names, logos, product and service names, designs, and slogans appearing on the Website are the property of their respective owners.

You may not use any FOEN or WELLNESS VENTURES LLC trademarks or service marks, or any confusingly similar marks, without our prior written permission. You may not use any third‑party trademarks or service marks appearing on the Website without the express permission of their owners.

9.3 Copyright Infringement and DMCA Notice

We respect the intellectual property rights of others and expect our users to do the same. FOEN may remove content that appears to infringe the copyright or other intellectual property rights of others and may terminate access by users who repeatedly infringe such rights.

FOEN complies with the Digital Millennium Copyright Act (“DMCA”). If you believe in good faith that your copyrighted work has been copied and made available on the Website in a way that constitutes copyright infringement, you may submit a notification to our designated DMCA agent with the following information in writing:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringed copyright.

  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on the Website are covered by a single notification, a representative list of such works.

  3. Identification of the material that is claimed to be infringing or the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (such as the specific URL).

  4. Your name, mailing address, telephone number, and email address.

  5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law.

  6. A statement that the information in the notification is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Designated DMCA Agent:

WELLNESS VENTURES LLC

494 Bridgeport Avenue

Suite 101-316

Shelton CT. 06484

Email: infowellnessventures@gmail.com

Phone: 203-623-8603

10. Disclaimer of Warranties

EXCEPT TO THE EXTENT PROHIBITED BY LAW, THE WEBSITE AND ALL PRODUCTS AND SERVICES OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WELLNESS VENTURES LLC., FOEN AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF:

  • MERCHANTABILITY;

  • FITNESS FOR A PARTICULAR PURPOSE;

  • TITLE; AND

  • NON‑INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

  • The Website or any products will meet your requirements or expectations;

  • Access to the Website will be uninterrupted, timely, secure, or error‑free;

  • Any defects or errors will be corrected; or

  • The information obtained from the Website will be accurate, complete, reliable, or current.

Any advice or information, whether oral or written, obtained by you from FOEN or through the Website shall not create any warranty not expressly stated in these Terms.

Because some jurisdictions do not allow limitations on implied warranties, some of the above disclaimers may not apply to you. In such jurisdictions, the disclaimers are intended to be applied to the fullest extent permitted by law.

11. Privacy

Your submission of personal information through the Website and in connection with your purchases is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website and purchasing products, you consent to all actions taken by FOEN with respect to your information in compliance with the Privacy Policy.

12. Communications with FOEN; Marketing and Text Messages

To provide our products and services, we may need to contact you using the contact information you supply to us. You agree that all contact information you provide (including mailing address, shipping address, email address, and phone number) is accurate and complete and that you will update it as needed to keep it current.

By voluntarily providing your contact information to FOEN, you expressly consent to receive communications from us and from third‑party service providers acting on our behalf. These communications may include, but are not limited to:

  • Emails regarding orders, account information, and promotions;

  • Pre‑recorded voice messages;

  • Recurring automated text messages (SMS/MMS) and/or autodialed calls relating to your purchases, your account, customer support, and marketing of FOEN products and services.

Such communications may be sent even if your phone number is listed on any state or federal “Do Not Call” registry. You acknowledge that your mobile carrier may charge you for calls or text messages and that FOEN is not responsible for these charges. You also agree that calls to or from FOEN may be monitored or recorded for quality assurance, training, and compliance purposes, and you consent to such monitoring and recording.

Consent to receive marketing text messages is not a condition of purchasing any products or services from FOEN. You may opt out of marketing text messages at any time by replying STOP to any such message, and you may reply HELP for help. Even if you opt out of marketing communications, we may still send you transactional or administrative communications related to your orders or your account, as permitted by law.

You agree to notify FOEN within thirty (30) days of any change.