Refund policy

REFUND POLICY

At Wellness Ventures, we stand behind our products and want you to be fully satisfied with your purchase. Please review our return and refund guidelines below.

45-Day Guarantee (First Purchase)

We offer a 45-day return window for the first physical item you purchase from us. You have 45 days from the date you receive your item to request a return.

Bundle & Subscription Returns (Multi-Packs)

If you purchased a subscription (3-packs) or a multi-pack, the following rules apply to be eligible for a refund:

  • All ordered packs must be returned to our facility.

  • One (1) pack may be opened for trial.

  • All remaining packs must be factory-sealed, unused, undamaged, and in their original packaging.

  • You must provide the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact our support team first at infowellnessventures@gmail.com.

If your return is accepted, we will email you a prepaid return shipping label along with detailed instructions on how and where to ship your package.

Return Address:

Wellness Ventures

494 Bridgeport Avenue

Suite 101-316

Shelton, CT 06484

USA

Please note: Items mailed back to us without a prior approved return request cannot be accepted or processed.

Issues, Damages, and Exchanges

  • Damages upon Arrival: Please inspect your shipment immediately upon delivery. Contact us right away if an item is defective, damaged, or incorrect so we can evaluate the issue and replace it for you.

  • Non-Returnable Items: We do not accept returns on final sale items or gift cards.

  • Exchanges: The fastest way to get a replacement item is to return your original purchase. Once your return is accepted, you can place a new order for the preferred item.

Refunds & Processing Times

Once we receive and inspect your returned items, we will notify you if your refund has been approved.

  • Approved Refunds: You will be automatically refunded on your original payment method within 10 business days.

  • Bank Processing: Please keep in mind that banks and credit card companies typically require an additional 5+ business days to post the credit to your account.

  • Follow-up: If more than 20 business days have passed since your return was approved and you have not received your funds, please reach out to us at infowellnessventures@gmail.com.